Privacy Policy

1. Introduction

Welcome to OrderSlots ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B pre-order portal and delivery management platform.

By using OrderSlots, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

• Register for an account (business name, contact email, phone number)
• Complete your business profile (address, logo, business type)
• Use our services (product catalogs, order details, delivery information)
• Contact our customer support
• Subscribe to our newsletters or marketing communications

2.2 Automatically Collected Information

When you access our platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Location data (for delivery area mapping)
• Cookies and similar tracking technologies

2.3 Business Transaction Data

• Order histories and transaction records
• Payment information (processed securely via Stripe)
• Communication between buyers and suppliers
• Delivery schedules and slot bookings

3. How We Use Your Information

We use the collected information for:

• Service Delivery: To provide, maintain, and improve our platform
• Order Management: To process orders, manage delivery slots, and facilitate transactions
• Communication: To send order confirmations, delivery notifications, and service updates
• Customer Support: To respond to your inquiries and provide assistance
• Analytics: To understand usage patterns and improve user experience
• Marketing: To send promotional materials (with your consent)
• Security: To detect, prevent, and address fraud or security issues
• Legal Compliance: To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We may share your information with:

4.1 Between Buyers and Suppliers

When you connect as a buyer and supplier, necessary business information (business name, contact details, orders) is shared to facilitate transactions.

4.2 Service Providers

• Payment processors (Stripe) for transaction processing
• Cloud hosting services (for data storage)
• Email service providers (for notifications)
• SMS providers (Twilio) for delivery reminders
• Analytics providers (to improve our services)

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted data storage
• Regular security audits and updates
• Access controls and authentication
• Secure payment processing via PCI-compliant providers

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

You have the right to:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Opt-out of marketing communications at any time
• Object: Object to certain processing of your data

To exercise these rights, please contact us at privacy@orderslots.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. For more details, see our Cookie Policy.

8. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order history and transaction data may be retained for accounting and legal compliance purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data according to this Privacy Policy.

10. Children's Privacy

OrderSlots is a B2B platform not intended for individuals under 18 years of age. We do not knowingly collect information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Your continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: